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Apr 2025

ABOUT US

Alide Hire Services is a highly successful, award winning and well-respected independent equipment hire company established over 40 years ago and operating across 3 depots in Bristol, Bath and Keynsham. We supply customers across the South-West, specialising in an extensive range of Powered & Non-Powered Access, Tool, Plant, Portable Sanitation and Welfare hire.

Alide Hire Services has the strapline “Where Quality and Service Count…” A noticeably short statement but one that truly sums up what the company and our staff are all about.

JOB SUMMARY

Alide Hire is looking for a Company Administrator to take ownership of a variety of administrative processes across the company departments. This is a role for someone who values clear processes, stable leadership, and a methodical approach to achieving outstanding results.

ABOUT YOU

We’re looking for a highly organised and detail-oriented professional who thrives in a fast-paced environment. The ideal candidate will have:

  • Proven Administrative Experience – A strong background in processing orders, conducting credit checks, preparing contracts, and generating quotations that align with customer requirements. Attention to detail is essential in this role.
  • Process Management Skills – A track record of implementing and managing efficient processes to support a smooth and effective sales function.
  • Customer-Focused Approach – A commitment to understanding customer needs, responding promptly to requests, and ensuring satisfaction at every stage.
  • Strong Administrative Expertise – Experience working in a customer service environment, handling administrative tasks with accuracy and efficiency.
  • Excellent Communication & Relationship-Building Skills – A natural ability to engage with customers and colleagues at all levels, fostering strong professional relationships.
  • Problem-Solving & Independence – A proactive mindset, capable of working independently, solving problems effectively, and managing priorities efficiently.
  • Organised & Results-Driven – A structured and methodical approach to work, with a passion for implementing processes that drive tangible, consistent results.
  • Reliable & Proactive Mindset – Dependable in daily operations while maintaining a forward-thinking, solution-oriented approach to achieving business objectives.

KEY RESPONSIBILITIES

  • New Customer Applications – Oversee the onboarding process, including credit control, credit and reference checks, welcome emails, customer communications, and credit level recommendations, in alignment with company policies and Directors’ guidance.
  • Reporting & Analysis – Manage central administration of key sales reports, including daily hire reports, turnover reports, utilisation reports, hospitality lists, customer insurance records, sales team performance metrics, and customer communications.
  • Social Media Management – Oversee and manage the company’s social media presence to ensure brand consistency and engagement.
  • Sales Merchandise – Maintain stock levels, source, purchase, and control sales merchandise.
  • Database Management – Maintain and oversee customer insurance policy records and rate agreements to ensure accuracy and compliance.
  • General Administration – Support appraisals, expense processing, and customer communications.
  • Event & Hospitality Management – Take the lead in planning and managing company hospitality events, including customer invitations and communications.
  • Customer Communications – Handle customer queries via email and telephone, ensuring requests are processed efficiently and accurately.
  • Pricing Management – Implement and monitor price agreement changes for both new and existing customers.

PERFORMANCE RESPONSIBILITIES

  • CRM & Sales Activity Management – Ensure all sales team activities are accurately recorded and maintained within the company’s CRM software.
  • Cross-Department Communication – Facilitate regular updates between company departments to ensure seamless coordination of sales activity.
  • Executive & Team Support – Provide assistance to Company Directors and colleagues as needed.
  • Client Interaction & Professionalism – Maintain a high level of professionalism in client interactions, fostering positive relationships with every caller.
  • Service Improvement & Efficiency – Identify opportunities to enhance customer service, eliminate errors, and improve overall efficiency and satisfaction.
  • Follow-Up on Sales Enquiries – Ensure all open customer equipment rental enquiries are followed up promptly.
  • Sales Support & Conversion – Assist colleagues and customers daily, ensuring enquiries are effectively handled and turned into business opportunities.
  • Technical Proficiency – Demonstrate a high level of competency in Microsoft Excel, Outlook, PowerPoint, and Access Database.
  • Preferred Software Experience – Familiarity with Syrinx and Power BI is highly advantageous.

IN RETURN WE OFFER

  • Competitive Salary (Depending on Experience)
  • 25 Days Paid Annual Leave
  • Company Pension Scheme
  • Office Location: Bristol Depot
  • Permanent Role
  • Hours: 7:30am – 4:00pm, Monday – Friday (40 hours per week)
  • A friendly and supportive team.
  • Ongoing training & development.
  • Award winning & rapidly growing company with ongoing career progression opportunities.
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